OctoInkjet KB/FAQ

Support/KB Topics

• Using the Store

  Information on how to use the OctoInkjet store

  • DDP – Shipping explained
  • Printed Invoice has a “Totals Adjustment”
  • Security: Account Information
  • Login/Order screens appear to hang/freeze with no further progress

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• Shipping/Postage

  Information on our shipping prices, practices, etc...

  • International “Special Territories”
  • DDP – Shipping explained
  • Switzerland : Ordering, taxes, shipping
  • Shipping, Pricing Changes

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• International Customers

  Information for our customers outside the UK.

  • International “Special Territories”
  • DDP – Shipping explained
  • Switzerland : Ordering, taxes, shipping
  • How fast are orders normally dispatched?

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• Support & Documentation

  Information on how we can provide support, what documentation exists, etc..

  • Remote support
  • Where can [you] find documentation for [your] product(s)?
  • Why are some resources on other sites?
  • Is Live chat, WhatsApp or FB Messenger ever available?

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• Our Products

  Information on the products sold on OctoInkjet

  • Can [you] order Syringes and/or Needles to be shipped to [you]?
  • How environmentally friendly is our packaging?
  • Do [we] sell compatible ink for printers?
  • Out of Stock : ETA for New Supply

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• Policy

  Policy documents and guidelines we follow

  • Does “Next Day” include delivery on a Saturday
  • VAT Invoices – How to request one
  • Local Pickup/Collection Policy
  • Shipping Policy

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• Pricing, Discounts, Resellers

  Information for resellers, discounts, etc...

  • Are there ever any special offers?
  • Are there discounts for bulk purchases
  • Why does your pricing change for some items and not others?
  • Can I resell your products

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