Support/KB Topics

• Using the Store

  Information on how to use the OctoInkjet store

  • Paying Using Other Currencies (non-GBP)
  • Order Delays : Why, What, When
  • Import Duty/Tax – International (Non-EU) Orders
  • What Do I Pay? (Taxes/Pricing on OctoInkjet)

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• Shipping/Postage

  Information on our shipping prices, practices, etc...

  • Where is my order?
  • Returns & Refund Policy
  • International Orders over 2Kg weight
  • Shipping Policy

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• International Customers

  Information for our customers outside the UK.

  • Paying Using Other Currencies (non-GBP)
  • EU Orders – July 1st 2021 >
  • Brexit:: Effect on EU customers (Updated March 2023)
  • International Orders over 2Kg weight

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• Support & Documentation

  Information on how we can provide support, what documentation exists, etc..

  • Where can [you] find documentation for [your] product(s)?
  • Why are some resources on other sites?
  • Purchased a Printer Potty kit on eBay/Amazon and need the reset key
  • Is Live chat, WhatsApp or FB Messenger ever available?

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• Our Products

  Information on the products sold on OctoInkjet

  • Canon Pro-200, Pro-300 printers [Compatible inks, refill tools and chip resetters]
  • Out of Stock : ETA for New Supply
  • Do [we] sell compatible ink for printers?
  • How environmentally friendly is our packaging?

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• Policy

  Policy documents and guidelines we follow

  • Returns & Refund Policy
  • Shipping Policy
  • What Do I Pay? (Taxes/Pricing on OctoInkjet)
  • Local Pickup/Collection Policy

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• Pricing, Discounts, Resellers

  Information for resellers, discounts, etc...

  • Paying Using Other Currencies (non-GBP)
  • Import Duty/Tax – International (Non-EU) Orders
  • Can I resell your products
  • Are there discounts for bulk purchases

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