International “Special Territories”
As OctoInkjet ships orders internationally we are aware that there are some areas that come under the umbrella of nation...
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Shipping/Postage
Information on our shipping prices, practices, etc...
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DDP – Shipping explained
DDP stands for “Delivery Duty Paid” which is a technical term used in the shipping industry to say that a... -
Switzerland : Ordering, taxes, shipping
Last Updated: 20th Feb’ 2022. As per the official Swiss website orders placed for shipment into Switzerland are subject to... -
Shipping, Pricing Changes
Since 2018 and in the intervening four years we identified that shipping orders had become a key headache for our... -
Does “Next Day” include delivery on a Saturday
No. Next day services are for traditional working days only (Monday to Friday, excluding bank holidays). Any order placed on a Friday (within... -
Can [we] ship an order using [your] courier?
Ex-works orders where a customer arranges collection of an order (and accepts responsibility for an order once collected) is possible... -
When does the status of an order change?
The status system on OctoInkjet depends on two things… The first is the payment system which creates and updates the... -
Does OctoInkjet ship/post orders to anywhere in the world?
We have been shipping orders Internationally since our inception back in 2011 (and before). Note: Obviously some countries have legal... -
[Your] order has been damaged in transit, what can [we] do?
There is a Returns, refunds and damages policy that covers all eventualities. Please read this and contact us as soon... -
Can [you] order Syringes and/or Needles to be shipped to [you]?
In some countries and/or states it’s illegal to purchase some products such as syringes or needles. It is imperative that...
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