Is Live chat, WhatsApp or FB Messenger ever available?
We have opted to deactivate live support, facebook messenger, etc… in favour of regular checks of emails and helpdesk system....
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Using the Store
Information on how to use the OctoInkjet store
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VAT Registered Customers [EU]
Since the UK left the European Union the information relating to this has changed and needs to be updated as... -
How is shipping cost calculated?
Shipping costs are calculated based on the order value, destination and service cost along with a small margin to cover... -
Local Pickup/Collection Policy
Apologies for the very long winded policy document but hopefully this explains in detail when collection is available and what... -
Order Problem – Common Issues
This article is intended to provide a few things to check out after an attempt to pay for an order... -
Import Duty/Tax – International (Non-EU) Orders
EU Customers Now that the UK has left the EU there are a number of questions that we need to... -
Order Delays : Why, What, When
There are a number of instances when an order may be delayed so here’s a quick run down of the... -
I live in the USA. Can I order Syringes and/or Needles to be shipped here
If you are based in the USA (or any other country where some restrictions on Syringes/Needles exist) you need to... -
Enabling Javascript
The OctoInkjet store requires Javascript to be enabled to allow you to place an order successfully. The reason for this... -
What Do I Pay? (Taxes/Pricing on OctoInkjet)
The OctoInkjet store obeys a set of rules on how relevant tax (VAT/GST/PST, etc..) should be applied to orders depending...
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