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HP Officejet Pro-X :: Errors & Troubleshooting

This guide will be updated with any error screens, symptoms and (where possible) solutions to resolve the error(s).

One or more cartridges appear to be damaged. Remove them and replace with new cartridgesOne or more cartridges appear to be damaged.

 

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Remove them and replace with new cartridges.

  

Using compatible chips – Chip slippage

Compatible chips are often stuck in position using double sided tape which has a tendency to slip over time. This allows the chip to move out of position where the chip contacts in the printer cannot connect properly to the chip.

Removal of the cartridge and repositioning of the chip usually resolves this.

Updated on 11 February 2022
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