DDP – Shipping explained
DDP stands for “Delivery Duty Paid” which is a technical term used in the shipping industry to say that a...
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Using the Store
Information on how to use the OctoInkjet store
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Printed Invoice has a “Totals Adjustment”
From mid February 2014 we started using a new order management system that produces invoices in a slightly different way... -
Security: Account Information
We fully recognise that there are always concerns about information security, especially when purchasing online so this is an explanation... -
Login/Order screens appear to hang/freeze with no further progress
Problem:Trying to login to the site or go through cart/checkout process but clicking on the link/button to progress to next... -
Access to some resources requires new Quickfind tool [QF4]
If you’ve been redirected to this page it’s likely to be because you are using an old version of the... -
Is there a Mailing List?
OctoInkjet has recently moved our mailing list from Mailchimp to MailerLite and we’re in the process of transitioning our subscribers... -
Switzerland : Ordering, taxes, shipping
Last Updated: 20th Feb’ 2022. As per the official Swiss website orders placed for shipment into Switzerland are subject to... -
Remote support
In some rare instances we need to access end-users computers to help identify and resolve problems with WICReset or similar.... -
Quickfind: Installation Instructions in Printed Form
IMPORTANT: Many of the Printer Potty waste ink kits are shipped with printed instructions so if you have reached this... -
Does “Next Day” include delivery on a Saturday
No. Next day services are for traditional working days only (Monday to Friday, excluding bank holidays). Any order placed on a Friday (within...
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