Please check the card/address details you provided and try again or contact your card issuer as they may be able to help with any payment blocks, etc..

If you still need further help please contact us via our support contact form, with as much information about your order as possible (order ref (if known), your full name, email address and date/time you placed your order) so that we can help you properly.

For technical support in using the WICReset key and app please visit our KB/FAQ support section.