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Christmas 2024 & New Year dates
Please check our Christmas/New Year timetable
For more details please read this article
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Order/Stock/Support Status - Last updated: Dec 11th 2024

Posted on 11th Dec 2024 @ 7:26:46 PM

Italy Canada Post strike action affecting all postal orders to Canada

Due to industrial action by staff at Canada Post, we are unable to ship any Canadian orders via postal routes (ie: Spring). DHL Express is still available but is expensive. Strike action is not set to end until a resolution is reached but any backlog will need to be cleared before anything starts to ship as normal.

 

EU Business Purchases - EORI is Required

Any EU based business order MUST include the registered EORI number for the business or we will be forced to cancel and refund the order.

We are seeing a substantial increase in orders from EU businesses who do not know that they need an EORI registration or who simply don't provide it with their order. This will delay dispatch because we cannot ship such orders without the EORI information. It just won't be accepted. So, please if you are based in the EU and ordering for a business, make sure you have a valid EORI number and provide it with your order.

 

Overall status:

  • Holiday dates for Christmas/New Year 2024-25 are available here
  • Orders are shipping as normal and most delays are weather, sales/holiday volume or stike related.

 

Country Specific Information: (Issues affecting delivery times)

  • Australia Australia: Normal service

  • Canada Canada: We CANNOT ship any items via Spring to Canada until the strike action ends.
    Strike action is affecting all Spring/postal shipping service.
    Once resolved the delay in deliveries is expected to be substantial (roughly 6 weeks!) (updated: Dec' 3rd)

  • France France: Normal service

  • Germany Germany: Some delays (1 day) due to high volume of packages in the Hermes network (updated: Dec' 5th)

  • Greece Greece: Normal service

  • Ireland Ireland: Some delays (2-3 days) reported due to Storm Darragh. (updated: Dec 9th)

  • Italy Italy: Strike action affecting some deliveries (updated: Dec 6th)

  • Japan Japan: Normal service

  • Poland Poland: Some delays (1-3 days) due to "operational issued" in Polish Post network (updated: Dec' 6th)

  • Portugal Portugal: Normal service

  • Netherlands Netherlands: Recommend Spring (Priority Parcel [T]) for faster shipping.

  • New Zealand New Zealand: Spring Priority services have improved delivery times to approximately 10-15 working days.

  • Norway Norway: Normal service.

  • Slovakia Slovakia: Normal service

  • USA USA: Some areas around Chicago affected by capacity issues at O'Hare airport (updated: Dec 6th)

  • Ukraine Ukraine: Services to eastern and southern parts of Ukraine remain patchy. Please contact us BEFORE ordering so we can check for issues.

 

  • Russia/Belarus/Chechnya Russia/Belarus: Service to these territories have been suspended indefinitely.

 

European (EU/EEA Orders)  (Not including the UK)

  • See above for country specific delays.
  • Please read our detailed information on EU/EEA orders available here
  • We continue to incur surcharges with all EU shipping services. We're actively looking at alternatives for both IOSS handling and shipping.
  • Spring GDS continues to improve their service breadth and speed of delivery and we're switching all our International post/mail options to their services.

International (Non-EU Orders)

  • Spring GDS continues to improve their service breadth and speed of delivery and we're switching all our International post/mail options to their services.
  • Royal Mail has become an overblown, poor quality service for International orders with very little responsibility or communication from account managers, etc... 
  • Asendia has been suspended following a number of issues with processing times and unforced errors.

UK Orders

  • Royal Mail services since mid September (2023) have been poor with numerous delays and increased losses. Please use another service if your order is time critical. (more info).
  • All other UK courier services are currently delivering reasonably normally but we seeing some delays due to the parcel volumes leading up to Christmas.

Final Comments.

  • We are now managing to ship orders almost every day with some rare exceptions.
  • Spring orders are being shipped in batches every 1-2 days for efficiency purposes.
  • Covid-19 appears to have dwindled into the background noise and while it is occassionally mentioned as a cause/excuse for delays it seems "normality" has returned to a degree.

 

Shipping Service Updates

You can find updates to shipping service availability, performance, etc... on this thread

 

Earlier Updates:

 

 

See our earlier thread:

https://www.octoink.co.uk/news/543/