If you already know about waste ink, "Service Required", etc.. you can skip to the end.

For anyone discovering this page and the "Service Required" error for the first time, this guide will help you towards a solution.

The Error

The most common error message that customers receive is "Parts inside the printer have reached the end of their Service Life". You are then directed to read your manual which, unfortunately, doesn't tell you anything. This lack of real information is probably the reason you are reading this in the first place.

The Cause

Your printer contains the equivalent of a nappy or diaper pad which is used to soak up any ink waste. This waste is generated during the various maintenance routines your printer requires to keep it functioning. As you'd expect, the pads can only absorb so much ink before they reach saturation point. The printer does not sense the level of ink but instead keeps track using an internal counter. This counter is sometimes known as the "protection" or "waste ink" counter and is controlled by a relatively complex equation in the printer firmware.

To fix the issue you need to tackle two things.

1. The waste ink counter needs to be reset
2. The pads either need to be replaced or the waste ink redirected to an external tank

Reset/Adjustment Tools

These are usually a piece of software that can be quite limited in function or complex enough to be provided to technicians for use in service centres, etc... In the context of the waste ink problem, they provide you with a means to reset the waste ink counter.

Replacement Pads

Replacing the pads in some printers depends entirely on the manufacturer and design of the printer. Some designs (particular Epson inkjets) require an intimate knowledge of the printer assembly. In addition, attempts to remove, clean and/or replace the pads often renders the printer un-usable. It is for this reason that external tanks have been developed as a simpler solution.

External Waste Ink Tanks

As noted above, this solution is preferred by most printer owners as a much simpler solution. It works by redirecting almost all ink waste into an external tank, bypassing the pads in the printer. Of particular benefit is the the fact that any future "service required" issues will only require a reset while you dispose of the ink waste itself without taking the printer apart.

Resetting is Not Enough!

A few customers have admitted that they have opted to ignore the waste ink after resetting the printer waste counter and then suffered the consequences later. You can ignore the waste for a short period of time but you have to remember that the waste pads have a finite capacity and will eventually leak.

Those customers, referred to earlier, ended up paying for new carpets, desks... expensive dinners to placate the wife/partner/etc...

This section currently shows the old Quickfind tool. We will be updating shortly

Anyone who has researched this problem before will know that locating information for some printers is easier than others. Obviously we can provide the waste kits to suit your printer but with so many different designs, incompatible reset utilities, etc... finding the rest is a job that can take hours.

The "QuickFind" Tool

OctoInkjet simplify the whole process by providing:

• All the information you need, in (or linked from) one easy to use page
• Simple, cost effective kits that solve the problem of waste ink collection
• Support and advice
• Compatible Inks and Inkset

The screenshot (Fig #1) below shows how the information is provided.

Fig #1

If you are unfortunate to have an unsupported model you may see the following icons for one or more of the information rows above.:

Not Available Not Available Yet

This information is kept updated, especially for new models, so it is worth checking regularly for any new information.

Now that you have been given the crash course in the issues, the solutions and the tools, you can now use that knowledge to resolve your printer problem

If you have any problems, further questions or the information relating to your printer is incomplete please don't hesitate to contact us and I'll do everything I can to help.

Type model number & select

This tool will automatically edit and/or reformat your input to help locate your chosen printer